Customer Refund Policy for Digital Goods
Effective Date: 1 July 2025
Last Updated: 1 July 2025

Thank you for purchasing an investment challenge account from the Freedom Funding, with We are committed to delivering high-quality digital education products and ensuring a fair experience for all customers. Due to the nature of digital goods, specific refund conditions apply.

Important Notice

As clearly stated on our website and in the Terms and Conditions, your purchase is for a digital educational product—specifically, an investment challenge account. This product is not a financial or investment product and is not intended to provide any guaranteed financial return. It is designed purely for educational and entertainment purposes related to synthetic trading.

1. Refund Eligibility

Refunds for digital products are only granted under the following circumstances:

  • Defective Product
    If the product does not function as advertised or contains critical defects, a refund may be issued. You must provide a clear explanation, along with supporting evidence (e.g., screenshots or screen recordings).
  • Non-Delivery
    If you do not receive access to your challenge account within 48 hours of purchase due to technical failure or processing issues, we will investigate and issue a refund if applicable.
  • Unauthorized Payment
    If your payment was made fraudulently or without your knowledge, please notify us immediately. Refunds will be issued upon verification.
  • Misrepresentation
    If the product was significantly misrepresented on our website or any official sales channel, a refund may be considered after internal review.
  • Cooling-Off Period
    If you have not logged into your account, you may request a refund within 48 hours of purchase by writing to [email protected]. Please include your purchase details and reason for the request. Refunds will not be considered after this period.

2. Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

  • Change of Mind
    We do not issue refunds simply because you changed your mind after the cooling-off period.
  • Failure to Use or Understand the Product
    If you do not understand how to use the platform or fail to achieve performance goals, this does not constitute grounds for a refund.
  • Device Compatibility Issues
    It is the customer’s responsibility to ensure their device meets basic technical requirements before purchase. Refunds will not be granted due to device-related incompatibilities.

3. Refund Request Process

To request a refund:

  1. Email us at [email protected] with the subject line:
    “Refund Request – [Package Name]”
  2. Include your account number, purchase date, and a detailed explanation of your issue.
  3. Our team will review your request within 5 business days and may ask for further information.
  4. If approved, your refund will be processed to your original payment method within 30 business days.

4. Dispute Resolution

If you are not satisfied with the outcome of your refund request, you may escalate the matter by contacting our support team again at [email protected]. If necessary, we may refer the matter to an independent dispute resolution provider.

5. Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Changes will take effect immediately upon being posted to this page.

Contact Information
For any questions about this policy, please contact us at:
📧 [email protected]